NFRC Exhibiting at Greenbuilding Focus Conference in Charlotte Next Week

The National Fenestration Rating Council’s (NFRC) Communications and Marketing Manager, Tom Herron, will be exhibiting at the Greenbuilding Focus conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina on Wednesday, April 20 and Thursday, April 21.

According to the Greenbuilding Focus Website, over the course of the two days, the world's top professional experts, leading researchers and most respected educators will gather to engage and educate regional built environment professionals, government representatives, investors, and entrepreneurs.

Additionally, the event will feature 20 CEU accredited practical, case-study based presentations and breakout sessions, an exhibition of over 100 green building products and services, an interactive demonstration stage, networking opportunities and special events.

The exhibit hall will be open on Wednesday, April 20 from 8:00 a.m. until 7:30 p.m. and on Thursday, April 21 from 8:00 p.m. - 5:00 p.m.

If you are attending the show, be sure to visit NFRC at booth 412. We will be glad to answer all your questions about our programs and activities.

Please contact NFRC's Communications & Marketing Manager, Tom Herron, with any questions.

Guest Columnist Dowd Discusses Window Warranties

The National Fenestration Rating Council (NFRC) welcomes the following guest posting from Dean Dowd at member company, CalFinder.

While NFRC is concerned primarily with energy performance rating and certification programs for fenestration products, we also recognize that our audience may have questions about window warranties.

Because this topic falls outside the purview of NFRC's work, we are pleased to provide a forum where subject matter experts can offer NFRC's audience peripheral insight.

By Dean Dowd

The Real Importance of Window Warranties

Replacing your home windows brings a number of benefits: it saves heating and cooling costs year round, increases your home’s value, and enhances the property’s aesthetic beauty. And most window purchases come with at least a 10-year warranty (better ones generally come with a limited or even all-inclusive lifetime warranty), sometimes with the option to extend.

There’s still much you need to know about window warranties, though. In this post, we’ll break down the warranty information you need to know before making a purchase. Be sure to bookmark this page as a reference, should you need it in the future.

Do I Need a Warranty on My New Windows?

In short, yes. Even the best windows crack, chip, malfunction, and suffer other incidents, especially due to inclement weather and subpar installation or manufacturing. Mechanical parts and hardware, such as locks, balances, and vent stoppers, are sometimes defective. Even the insulation (the “dead space” between window panes) can suffer from moisture and soot buildup. In technical lingo, this is usually referred to as material obstruction.

All of that, plus many more issues are typically covered under a manufacturer’s warranty. Issues that are caused by someone or something not related to the manufacturer or supplier are generally not covered. Warranties are also transferable to new owners usually within a certain time frame with a written request to the manufacturer or supplier.

Warranty Stipulations and What to Ask

Before buying any windows, diligently and carefully read through a prospective warranty. Reread as many times as it takes. If there are any questions still unanswered, call to find out. In addition, read the following tips for guidance:

Make certain that the warranty is transferable, especially if you plan on moving in the future. If you move and your warranty is not transferable, it will become void.

If an extended warranty is available but not standard, make sure that the company is a reputable one with solid financial backing, lest they file for bankruptcy and/or default on their obligations down the road.

Determine if the warranty will be serviced by the manufacturer or the supplier. Is the contact person or organization (in case of warranty claim) one you can trust?

Buy a non-prorated, minimal 10-year warranty anytime you buy windows that are insulated (in case of warranty issues down the road).

Be aware that many, if not most manufacturer warranties cover only incidents that are caused, in some way, by the workmanship quality and/or installation of the window.

Contracts should explicitly state what parts and labor are covered, which are not, and for how long. Different aspects of windows (seals, trim paint, sash, etc.) are often covered for different lengths of time.

The Cardinal Rule

Don’t make the common mistake of being lured into a “lifetime warranty” that might sound great initially, but actually covers far less, for a far shorter duration. Good questions to ask include:

Does “lifetime” mean the window’s lifetime or your home’s?

Does it guarantee the materials and insulation, or just the materials?

Does this “lifetime warranty” include quick, responsive action (upstanding companies will usually offer 24/7 service) from the warranty company, especially in times of emergency?

Keep these tips in mind when comparing replacement window warranties. The last thing you want is to purchase expensive new windows with subpar coverage, as repairs will surely be pricey down the road.

Other readers may like to hear your thoughts. Please feel free to post them in our comments section.

NFRC is always interested in contributions from guest bloggers.Contact Tom Herron if you would like to contribute content to this blog.

NFRC Chairman Praises Members' Passion, Commitment

By Steve Strawn, Chairman

One thing that stood out to me during our committee week meeting was the unwavering passion NFRC members have for improving the methods we use to communicate product performance to the consuming public.

This was evident throughout the proceedings as we discussed the upcoming requirements to use the full CPD number on the NFRC temporary label but were most noticeable during the discussions regarding the Board’s direction for the development of an attachments product label.

Much of this discussion focused on the necessity for a label that is beneficial for manufacturers, is meaningful for consumers, and meets NFRC’s mission to provide fair, accurate, and credible ratings for fenestration products.

Meeting attendees expressed a wide range of opinions on how this balance might be achieved, providing unique insight and carefully considering the topic from multiple points of view. All the while, NFRC remains committed to finding an approach that will be fair to everyone.

With each new perspective that emerged, we should be reminded that this kind of lively interaction forms the very foundation that makes our consensus-based process work.

Welcoming all points of view, evaluating ideas critically, and finding solutions that we can all benefit from is what NFRC is all about.

I’m convinced the kind of passion and commitment exhibited during our meeting will ultimately result in the development of an attachments product label that works for everyone.

Committee Week Meeting Closes, NFRC Blog Remains Open

The National Fenestration Rating Council (NFRC) wrapped up its Committee Week Meeting with this morning's open Board of Directors meeting, but you don't have to wait until this summer to share your thoughts and ideas with your fellow members.

As noted earlier in the week, this blog is your blog. It is the ideal place for you keep up on the issues, learn what others are thinking, and brainstorm new ideas.

Attachments Label -- A Prominent, Ongoing Issue

The topic that figured most prominently during this week's discussions was the development of an attachments rating label that is clear and meaningful for consumers. This topic triggered a spirited yet professional discussion on Tuesday afternoon and again Wednesday morning.

Members of NFRC's BOD explained that the organization is not calling on manufacturers to use any particular methodology (such as icons) in creating a label. Instead, it is merely seeking a meaningful alternative to the use of U-factor and SHGC ratings.

The overarching goal here is for any labeling methodology to assist consumers in making the best decisions for themselves.

The meeting may be over, but this issue remains, and you can discuss it here.

What Do You Think?

On Tuesday, Potomac Communications Group presented research indicating that consumers want to know where a product falls on a scale.

Do you agree? Why or why not?

What kind of scale would you create to assist consumers in making the best choices for themselves?

Is there an alternative to providing consumers with a scale? If so, what would you recommend?

What is the best way to pursue the development of the attachments label?

Is more research needed?

NFRC's Hanlon Calls on Participating Manufacturers to Get Involved in BVP

During this morning’s open Board of Directors meeting, NFRC’s Program Director, Scott Hanlon, discussed the key to making the Blind Verification Program (BVP) successful.

Hanlon told the membership that NFRC's staff will be distributing a survey to all participating manufacturers and emphasized that the results can provide valuable insight for the direction, operations, and ultimately the success of the BVP.

“We need to hear from you," Hanlon said. "This program can only work if you provide us with your feedback.”

The target date for implementing the BVP is January 2013.

What Do you Think?

Do you see getting involved as the key to success for the BVP?

Do you think the BVP is good for consumers? Why or why not?

How might participating in the BVP influence the way you conduct business?

Members Debate Use of Icons on Attachments Label, Seek Alternatives

NFRC members just finished debating whether the use of icons on the attachments label would provide consumers with information accurate enough to make the best choice for themselves.

Those who oppose the use of icons say it would confuse consumers because it lacks precision. They contend that NFRC can only accomplish its mission to provide consumers with fair and accurate ratings by using numbers on the attachments label.

Those who favor the use of icons, however, say it would be easier for consumers to understand, and it would serve NFRC’s goal to provide consumers with information that is not only accurate but also meaningful.

NFRC's Executive Director pointed out that the organization is not calling on manufacturers to use icons on the attachments label but is instead seeking a meaningful alternative to the use of U-factor and SHGC ratings. The overarching goal here is for any labeling methodology to assist consumers in making the best decisions for themselves.

The results of focus group studies supported by NFRC reveal that consumers want to know where a product falls on a scale.

Tell us What you Think

Do you favor using icons on the attachments label? Why or why not?

Would an attachments rating system that uses icons help your customers or confuse them?

The overarching goal for NFRC’s attachments rating program is for any label to be comprehensible and to indicate energy performance.

Do you have an alternative idea for a label that could help consumers make the best choices for themselves?

 

Making Door Labels Easy to Understand for Consumers Without Challenging Manufacturers

The Ratings Committee is involved in a discussion about door labels and the need to communicate useful rating information to consumers.

One concern among members, however, is that including additional information, such as the CPD number, may become burdensome for independent door manufacturers.

Some members believe there needs to be a system in place for identifying specific components in specific fields in the CPD number, and that this must be done prior to requiring door manufacturers to add the CPD number to the NFRC label.

The rationale here is that identifying components within the CPD number will provide a way to identify, sort, and separate the information into a more descriptive and usable format.

How would you approach this situation to avoid causing undue hardship for independent door manufacturers?

How might consumers benefit from this concept?

What can be done to make door labels easier to understand and more meaningful for consumers?